Covid-19 Prevention
The Tour operator/Travel Agency would have a daily update on the tourist destinations and carry out quality control on the covid-19 prevention measures of its partners: transport, hotel, airline, tourist guides and tourism buses. The Tour Operator/ Travel Agency keeps in touch with the traveler before the trip in order to reduce the risk of Covid-19 infection and after it, in order to make sure everything is Ok
Control of partner safety& Security standards
The Operator/Agency periodically validates its partners and makes surprise visits to the destination. their are visits to hotels, restaurants, tourist attractions and other partners, checking if they are following the standards of risk management and safety.
Safety control in tourist transportation
The transport of customers is carried out safely, with control of the location of vehicles, clear procedures and employees trained for emergency situations. Every path is analyzed and approved previously.
Control over the level of security of destinations comercialized
The Tour operator/Agency has frequent updating on the destinations comercialized, and specifically on tourist area with higher risks.
Risk and crisis management
The Tour operator/Agency carried out a Risk Management process by addressing the top 10 risks it faces and a preventive plan to reduce them. The Operator/ Agency has a Crisis Commission formed and trained periodically.
Emergency customer support
The Tour operator/Agency must have 24x7 support for its customers, especially in emergency situations
Clear communication on risks at destination or tourist activity
When hiring a package or trip the customer will be informed about the risks. Before the trip, in case of specific risks, he will be alerted.
Security processes and procedures
The Tour operator/ Agency has Manual with security procedures and protocols, including all parts of the touristic package
Cyber security
The Tour operator/Travel Agency has an Cyber security protocol for its own systems and partner systems, which contain customer information.
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